Auto Image Studio Support
Support email: support@autoimagestudio.com
Common Troubleshooting Topics
- Camera permission help
- Microphone permission help
- Recording problems
- Export problems
- Missing video help
- Subscription and restore-purchase help
- How to manage or cancel through Google Play
- App version instructions
- Device and Android-version instructions
Camera Permission Help
Open Android Settings, find Auto Image Studio, and allow Camera permission. Return to the app and retry recording.
Microphone Permission Help
Open Android Settings, find Auto Image Studio, and allow Microphone permission. If microphone permission is off, your recording workflow can be blocked or audio capture may be unavailable.
Recording Problems
- Confirm camera and microphone permissions are enabled.
- Close other apps that might be using the camera.
- Check available device storage space.
- Retry recording and wait for final save completion before leaving the screen.
Export Problems
- Verify the original recording exists and plays correctly.
- Retry export after confirming trim range and platform profile.
- If validation flags issues, re-export with corrected settings.
Missing Video Help
- Open the same vehicle project and review its recording status.
- Confirm the recording was finalized before navigating away.
- Check available local storage and file-access permissions.
Subscription and Restore Purchases
Use the in-app subscription screen to restore purchases. Subscription management, billing, and cancellation are handled through Google Play.
Manage or Cancel Through Google Play
In Google Play, go to Payments & subscriptions, open Subscriptions, select Auto Image Studio, and update or cancel your plan.
Find App Version
Open Auto Image Studio Settings/About to find the installed app version.
Find Device and Android Version
Open Android Settings, then About Phone (or About Device) to find phone model and Android version.
Support Request Checklist
Include the following details when contacting support@autoimagestudio.com:
- Name
- Phone model
- Android version
- App version
- Description of the issue
- Steps to reproduce
- Screenshot or screen recording
- Whether the problem occurs every time